COVID-19 Safety Measures
Commitment to Safety
We’ve enhanced our sanitization and safety protocols and created a designated COVID-19 Operations task force to monitor new guidelines and establish new procedures based on updated guidance from the Center for Disease Control and Prevention’s (CDC), World Health Organization (WHO), and Office of Safety and Health Administration (OSHA).As an individual mode of transportation, e-scooters offer a safe alternative to ride sharing, public transit, and – in some cases – even a shared family car. With the proper precautions, shared e-scooters are one of the lowest-risk ways to get around.
Measures that Riders Can Take
Wash your hands
As a precautionary measure, wash or sanitize your hands before and after each ride. Gloves can also be worn as an additional preventative measure.
Wear a Mask
Always wear a mask when riding Spin.
Keep a social distance
Per social distancing recommendations, maintain six feet of distance between yourself and others.
Essential rides
Always follow local government and health orders when riding.
Spin’s Enhanced Safety Protocols
Spin’s Enhanced Safety Protocols
Our Central Safety team has implemented a standard operating procedure for cleaning scooters. Scooters are disinfected every time they are brought back to our warehouse to recharge or when rebalanced in the field. The main points of contact -- the handlebars and stem -- and cleaned with disinfectant wipes and spray.
Cleaning our Warehouses
High traffic surfaces in our warehouses and in vehicles used to deploy and collect scooters are scrubbed down with disinfectant after every shift. All employees are required to wear personal protective equipment (PPE) including gloves, face shields or safety glasses and cloth masks.
In-app communication
Riders are informed about our safety and sanitization procedures via email and in-app notifications. We are also in communication with our partners and local governments to ensure riders know the precautions we are taking for their safety.
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